Senior Remote Support Engineer

As a Senior Remote Support Engineer, you are an expert in one or multiple machines. In this role, you will be responsible for assisting both customers and engineers in addressing complex issues.

Below a selection of responsibilities:

• Daily contact by phone and email with our customers or colleagues. Support them in resolving issues by finding a quick and reliable solution and look for ways to prevent recurrence.
• Accurate reporting of all questions and issues in the VMI Asset Management Software.
• Actively involved in creating knowledge base articles for future use in solving the same kind of issues and questions.
• Remotely analyze data from equipment to survey current issues and OEE of the machine and provide solutions to improve the performance of the machines
• 24/7 helpline: Be available outside office hours for 1st and 2nd line remote support, up to a maximum of one week per 6 weeks.
• Incidentally visit the customer in case remote service fails and to support Preventive Maintenance if requested.

You will be part of the Global Remote Support team and work according to the VMI Global Service vision: Together with our Customers we ensure that VMI solutions have competitive Total Cost of Ownership (TCO), maximum reliability and consistent high quality.

The team consists of 12 Remote Support Engineers at several locations in the world and you report to the Remote Support Manager.

The location for this vacancy is: The Netherlands (Epe), Poland (Leszno), USA (Stow) or India (Vadodara), depending on your place of residence.

We are looking for someone with the following qualifications;

• Completed bachelor’s degree (hbo) or proven ability to work and act at this level. The education should be in the field of software, mechatronics or electrical.
• At least 5 years of work experience with VMI machines.
• You have experience in PLC’s (Programmable Logic Controllers), Fanuc Robotics and SQL (Structured Query Language).
• Valid driver license B.
• Be accurate in reporting.
• Customer oriented / Analytic mind / stress resistant / acting as an ambassador for VMI / can-do mentality.

• Service minded and available at customer’s request.

• Willingness to travel internationally for training purpose and to support our customer if necessary.

Even if you don’t fit these requirements but are excited for a new challenge, get in touch. We like bold and ambitious people.

VMI is a leading, very strong and reliable player in the market worldwide. We develop and produce high-tech, innovative products.

There is plenty of technical knowledge: a great opportunity to expand your knowledge within Engineering. Due to the size of the company, there are plenty of challenges and possibilities to develop and increase your personal growth.

Other important information to mention is:

• Besides an excellent salary, we offer a good work-life balance including a generous leave policy of 40 days off.

• We have generous overtime compensation and allowances when travelling abroad.

• There is an excellent profit-sharing policy.

• An informal, pleasant working atmosphere where we work closely together.

• Training opportunities, access to the VMI Academy (an online learning environment) and internal development paths.

• International opportunities through our offices and customers worldwide.

• Innovation is a key theme within VMI, we spend more than 5% of our annual turnover on R&D to stay ahead in the market.

• VMI offers a vitality program with various activities.

• Do you like to be active? At VMI you can spend your energy at various sports events, often linked to the sponsorship of a good cause.

Are you interested in this vacancy? Then apply directly via the application button at the top of this page. For more information, please contact Noah Smit from the HR department via telephone number 06-33019888.

A screening test is part of the application procedure.